Contact us
Questions about sizing, orders, delivery or returns are welcome. Use the contact channel shown with your order confirmation or the support form provided by the store.
Service information
Support requests are handled during normal South African business hours. Include your order number and a short description so the team can route your query efficiently.
How we handle your request
We aim to give clear, practical information in plain language. When you contact us, include only the details needed to identify your order or question. We may ask for photographs, delivery information or a description of the issue where this is necessary to assess a request. We will explain the next step and any information still required.
Important information
Availability, delivery times and product details may change. The information shown on the product and checkout pages at the time of purchase forms part of your order record. Nothing on this page limits rights that apply under South African consumer law. If a term conflicts with a mandatory legal right, the legal right applies.
Keeping records
Keep your order confirmation, proof of payment and messages until the matter is resolved. We keep appropriate service records for operational, security and legal purposes. Access is limited to people and providers who need the information to perform their work. We review retention needs and remove or anonymise information when it is no longer required.
Questions and complaints
If you believe information is inaccurate or a request was not handled correctly, contact support with a concise explanation and relevant order reference. We will review the available records and respond through the contact channel connected to your request. Complex matters may take longer where a delivery partner, payment provider or other service provider must be consulted.